Right to Cancel
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, in the event of a distance contract, students can cancel a course booking at any time during the period up to 14 days from the date the booking is confirmed by Phoenix Academy. If notice of cancellation is received within 14 days, Phoenix Academy will provide a full refund of all tuition fees received including deposit and VAT. If you have booked onto a Study Trip, see clause 8.5.
Cancellation and withdrawals
8.1 Notice of cancellation from diploma courses must be made in writing. Failure to provide written notification may lead to full charges being made. Notice of course cancellation must be made in writing to: Phoenix Academy of Acupuncture and Herbal Medicine, 41 Beehive Lane, Chelmsford, Essex, CM2 9TQ.
8.1.1 If the course has already started, a refund equivalent to the unused portion of the course, minus the withdrawal fee (see clause 8.1.2), providing that a Cancellation Letter and completed Refund Request Form has been provided to Phoenix Academy.
8.1.2 Students who wish to withdraw from a diploma course during an academic year, must inform Phoenix Academy in writing. A withdrawal fee of £800 will be applicable.
Where refunds are non-applicable
8.2 Enrolled students are expected to complete that course as stipulated in their offer letter. In the event that a student withdraws from a course, no refunds will be made in the following cases:
- A student is withdrawn from a course due to poor attendance or poor academic progress;
- A student breaches the code of conduct resulting in expulsion.
8.3 For students who wish to defer from a course, Phoenix Academy must be informed in writing. There is no deferment fee, however students must complete diploma courses including clinical practice within a specific timeframe.
CPD and Short courses
8.4 Students who wish to cancel their place on CPD or short courses may do so via email. CPD and short courses are defined as courses with a duration of less than 7 days.
8.4.1 If cancellation is made within 14 calendar days of making payment, a full refund will be applicable.
8.4.2 After the 14 day refund period, the 15% deposit will be non-refundable.
8.4.3 If a cancellation is made within 30 calendar days of the start date of the course, only 50% of the amount paid will be refunded. This is to allow us to cover the costs of organising the course and lecturer fees.
8.4.4 After a course has started, the full cost of the course is non-refundable.
8.4.5 If a student fails to attend a course and does not notify Phoenix Academy according to clause 8.4 – 8.4.3, they will not be eligible for a refund.
Study trip cancellations
8.5 For cancellation of study trips, clauses 8.4.1, 8.4.2, 8.4.4 and 8.4.5 apply. However the entire cost of the trip will be non-refundable if cancelled within 10 weeks of the trip. 10 weeks prior to the trip, all payment is made to the University for all activities.
8.5.1 If a cancellation is required due to visas, please see clause 8.6 – 8.6.1
Visit the frequently asked questions page about the annual Shanghai Study Trip and Visa application queries.
8.6 For visa nationals, if a course booking is cancelled due to visa refusal, and an official visa refusal letter is provided, a refund of all tuition fees will be provided minus the non-refundable deposit. This is subject to the original visa refusal letter being received by Phoenix Academy at least 14 days before the course is due to start.
8.6.1 In addition to the reasons stated in clause 8.2, no refunds will be made in the following circumstances:
- Visa nationals who fail to notify Phoenix Academy and to provide an official visa refusal letter.
- The student is found to be in breach of UKVI regulations or is asked to leave the country by the UKVI.
- The visa refusal was due to the applicant providing misleading, or false documents to the embassy.
Application for a Refund
Students can raise any general refund enquiries with the Finance Department by emailing email@example.com
8.7 Students must read all terms and conditions before requesting a refund, as in some circumstances a refund may not be possible. See clauses 8.1 – 8.6.1.
8.8 Students wishing to request a refund must complete the Refund Request Form. The completed refund form must be submitted by post or via email.
Refund forms can be sent to the following address:
Phoenix Medical Ltd, 41 Beehive Lane, Chelmsford, Essex, CM2 9TQ
Email to: firstname.lastname@example.org
8.9 If Phoenix Academy does not receive notice of course cancellation in accordance with clause 8.7-8.8 above, no refund will be offered.
8.10 If refunds are made overseas there will be a £14 bank charge applied.